Global 500 insurance company increases employee satisfaction and saves finance 10+ hours per week with Chrome River.
- Industry:
- Insurance
- Service:
- EXPENSE
Challenges
Prior to selecting Chrome River, this Global 500 insurance company said they struggled to:
- Automate the expense management process
- Enforce expense policy compliance
- Increase visibility into company T&E spend
- Improve reconciliation process for corporate cards
- Have end-user accessibility
Before selecting Chrome River, they evaluated Concur and used Ariba.
Use Case
Chrome River helps this Global 500 insurance company to:
- Enable remote work
- Reimburse non-traveling employees for expenses
- Reimburse traveling employees for expenses
- Leverage analytics
Compared to the competition, this customer said Chrome River was significantly better or best-in-class in the following areas:
- Approval workflow configurability
- Built-in business rules engine
- Credit card reconciliation
- Ease of use
- Mobile capabilities
- Support & training
- OCR
- System reliability
This Global 500 insurance company said they strongly agree with the following statements:
- Chrome River’s service level and accessibility was an important factor in the decision-making process
- Chrome River’s configurability and integrations have given us greater visibility into our business processes
- Using Chrome River has helped us to increase employee satisfaction
They found the following capabilities very valuable to their business:
- Built-in business rules engine
- Credit card reconciliation
- Ease of Use
- Mobile capabilities
- Support & training
- System reliability
Testimonial
Chrome River is a great tool to use and has helped us in many ways.
Results
The Global 500 insurance company said they were satisfied with the following results using Chrome River:
- Reduced errors caused by manual data entry
- Provided better oversight into costs and expenses
- Ensured policy compliance
- Reimbursed expenses faster
- Made corporate card reconciliation easier
- Increased employee satisfaction
This customer said that using Chrome River has:
- Saved finance teams time so they can focus on more meaningful and strategic work
- Enabled remote work with cloud-based, paperless solutions
They estimate their finance team saves between 10-20 hours a week by using Chrome River.
This case study is based on a 2020 survey by TechValidate, a third-party research service.